We love to hear from our customers and herb enthusiasts! Explore helpful resources and contact us directly using the information below.
Online Ordering Support
If you have a question about your order, account, or need further assistance, please call 1.800.831.7780 or email info@gaiaherbs.com.
Our Customer Support Team is here for you Monday through Friday, 9am - 5pm EST. We observe all federal holidays and will be happy to assist you on the next business day.
Shipping & Payment Information
Orders placed Monday through Friday (excluding major holidays), will typically ship within 24 hours and will be received within 5-7 business days (often sooner!), depending on your ZIP code. Shipping is FREE for all orders over $49. We are currently unable to ship to PO Boxes, military addresses, and/or internationally. Learn more about shipping and rates.
Our Satisfaction Guarantee & Refund Policy
We hope that you love your product, but if you are not absolutely satisfied with a purchase made on gaiaherbs.com, for any reason, let us know. We will promptly assist in the return of the item and credit your account. Your experience and satisfaction are important to us. Learn more about our 100% Satisfaction Guarantee.
Helpful Resources
Below are some resources that may help but always feel free to contact us directly!
Customer & Retailer Support
Our Customer Support Team is here for you Monday through Friday, 9am - 5pm EST. We observe all federal holidays and will be happy to assist you on the next business day.
New & Existing Orders
1.800.831.7780Product or Ingredient Inquiries
1.800.831.7780Retail Partner Support
1.800.831.7780